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FAQ

About the product

If you think it's a defective product (11 cases)

Swimwear has excellent elasticity and fit, so when it grows, sand may enter the stitch.
Stretch the dough in a dry state and pop out the sand.

In planning and producing products, Miki House is devised so that the skin does not irritate as much as possible, but the sense of skin is large, and the fabric may become transparent from the table, repeatedly washing. All products are not applied to all products for reasons such as peeling off.
You can repair the patch cloth individually, soPlease contact us from here。 The repair fee is 600 yen + tax per product.

Cotton and other fabrics shrink a little when wet in water.
This is unavoidable due to the characteristics of the material.
However, if the shrinkage is too large, it will hinder wearing.
To prevent such a thing, please be assured that Miki House has its own standards based on the JIS standard and strictly manages the rate of shrinkage.

It is a highly possible phenomenon that is not a bug.
When the zipper is clipped, the bottom of the square parts (box) at the bottom is not sure.
Insert firmly to the bottom of the box and pull up the puller.

The down jacket is designed to make feathers difficult to get out of product structure and fabric processing, but some feathers and feather core may come out of the fabric or seam.
It is also a phenomenon that is likely to occur before the feathers begin to wear and swell.
If you pull out the feathers, feathers may be connected one after another, so do not force them out, cut the parts that are out so that they do not damage the dough with scissors, so that the fabric is used. Return to to the original eyes of the spreading fabric.

The "indigo dye" that dyes denim is different from other dyes and is not processed to stop discoloration.
This is because we want you to enjoy the texture that the color gradually falls as you wear it.
Especially when you start wearing or less washed products, it is easy to discolor, so please wash separately from other products.
Also, be careful when coordinating with white ones, as friction and sweat may be discolored.

If you leave the denim product, the texture will be hard, so you may finish the product and wash it to soften it so that it will fit your child.
At that time, the indigo dyeing fee of denim may be transferred to the applique or lining, but I hope that you can understand the texture of denim products.
In addition, as the laundry repeats, the bluishness may gradually fall.

If you use acrylic or wool in tights and autumn / winter socks, you can easily make pills by interacting with fibers due to friction due to wearing and washing, or involving other fibers.
Acrylic has the effect of increasing the role of preventing shrinkage and a valuy feeling (high sense), but please understand that pills have to be a certain degree of nature.
Even if a pill is formed, it does not affect the function of tights and socks, but if you are worried about the exterior, we recommend that you wash your hands in the washing or turn it over and wash it alone in a washing machine online. 。
Please do not try to pull the pills that have been made with a pill removal machine.

Socks and tights shrink a little when washed.
When a new one is set to shape it, but if you include water by washing, it will return to its original size.
Elasticity is not impaired, so please understand that the size after washing is its original size.
Also, please note that if you use a dryer or hot water, it will shrink a lot and store the material.

Miki House bath towels value soft texture and excellent water absorption.
Therefore, the twist (more) of the yarn is slightly sweetened, and the hair feet are long.
As a result, there may be a little more playful hair in use or washing from the beginning to several times.
In particular, play hair on dark bath towels such as red and dark blue becomes more noticeable.
The play hair will gradually calm down, so please understand.
If you are worried about playing hair, you can calm down by washing with water first.

Don't worry.
Since the rub rod is rubbed with a mortar for each use, it is gradually scraped, so it is mixed with foods.
Please be assured that the rub rod is made of safe material for natural wood.

About clothing (3 cases)

Denim is durable and unique, and is a standard material for Miki House.
However, it has a characteristic that it is difficult to expand and contract for fabrics.
Stretch knit denim is a material that is easy to wear for small children with denim -style designs that combine the softness and fit of the knit.
It is also excellent in elasticity, and it is important to note that especially elastic parts, such as hips and knees, are easily caught by protrusions such as playground equipment, floors, and chairs.
Please understand each feature before choosing.

For delicate materials, soft -laundry fabrics that are easy to hook, knitting motifs, and products that are easy to expand and contract and lose shape, please use the Internet so that you do not get entangled with other things in washing. Doing.
Please use the net to use it in a long and good condition.

For buttons that are essential for functions when attaching and detaching products, we have one spare on the product.
After purchasing the product, please keep the spare button in a safe place.
Also, please note that there is no spare of buttons for decorations that are not directly related to detachment.

About shoes, bags and hats (5)

The growing habits vary from child to child.
Also, the same child does not always grow.
After three months after purchasing your shoes, make sure that your fingertips, your heel, etc. are attached and detached, and use it as a reference for replacement.
Baby shoes are made with 0.5cm, so we recommend that you choose shoes that are easy to walk at that time, not large.

At Miki House Shop, the size of your child's feet is measured with a special measuring instrument.
Please feel free to contact the shop staff.

Synthetic leather boots cannot be washed with water.
Please note that suede -like boots and shoes are hard to remove dirt.
If it gets dirty, wipe it out with a wet cloth with a squeezed cloth.

Backpacks and bags use a variety of materials for one product, and some use core and cushions inside.
Please understand that water is not possible because it may cause shape loss or color falling.
If you are worried about dirt, you can use a neutral detergent and wipe it lightly with a squeezed cloth, then add water or lukewarm water and remove the detergent ingredient with a squeezed cloth. Please give me.

I'm sorry, but I can't sell it with just one of the shoes on the left and right.
Please note that small children are easy to eliminate shots while hugging or riding a stroller.

Natural materials such as paper materials and straw hats will be significantly lost due to their nature if they get wet.
Once it breaks down, it cannot be fixed.
Please note that you cannot wash it.

About toys and miscellaneous goods (8 cases)

The toys used by small children have passed the ST standards or CE standards (European toy safety standards) of the Japan Toy Safety Association.
Please be assured that materials and paints used for toys that have passed the ST standard or CE standard are not harmful to the human body.

Tableware set disinfection
About muget disinfection

For those that cannot be disinfected, please disinfect, such as sprinkling boiling water so that the heat -resistant temperature does not exceed the heat -resistant temperature.

When disinfecting the microwave, be sure to use a specially used device for microwave oven. For the disinfecting method, please check the instruction manual of the equipment.
If you use chemical disinfection, check the instruction manual for disinfecting equipment and use it.
Please avoid alcohol disinfection. The pattern may be discolored or the product may be deformed.

Depending on the product, you can purchase wooden toys for 200 yen ( + tax).
Please let us know the product name, product number, and parts of the parts.

You can prepare most baby carry instructions (copies) sold so far.
If you understandPlease let us know the product number here.
(Some of the product handling pictures have a 9 -digit number printed.) If you do not know the product number, please let us know the design, color, material, etc. in detail.

You can purchase it at the Miki House shop that handles mages and stromags.
If you are not in the shop, we will order it.
If there is no shop near youPlease contact us from here
(In the case of delivery directly to your home, the delivery fee will be charged separately.)

 

Target item

1. 46-7098-952・46-7127-829 Mug set

Part name/parts price + tax
・ Nipple/350 yen + tax
・ Spout/350 yen + tax
・ Packing (2 pieces)/300 yen + tax
・ Straw & tube (2 straws, 2 tubes)/600 yen + tax

 

 

2. 46-7097-959・66-7012-956・76-7020-451 Stromag 76-7004-954 Streamag in the outing maggin

Part name/parts price + tax
・ Nipple/350 yen + tax
・ Spout/350 yen + tax
・ Packing (2 pieces)/300 yen + tax
・ Straw & tube (2 straws, 2 tubes)/600 yen + tax

 

 

3. 46-7100-954・46-7125-823・66-7013-959 Magset in the tableware set

Part name/parts price + tax
・ Spout/350 yen + tax
・ Packing (2 pieces)/300 yen + tax
・ Straw & tube (2 straws, 2 tubes)/600 yen + tax
 

 

* Nipples and spouts cannot be attached to the stromag.
* Magcets and stromag parts of other items other than the above may also be available. If you wishPlease use this.

You can purchase it at the Miki House shop that handles straw hoppers.
If you are not in the shop, we will order it.
If there is no shop near youPlease contact us here.
(In the case of delivery directly to your home, the delivery fee will be charged separately.)

 

Target item

1. 340ml Straw Hopper
15-4116-383 (Miki House) / 65-4062-825 (Double B)

Part name/parts price + tax
・ Straw parts (packing/drinking mouth/straw)/250 yen + tax
・ Shoulder belt (lower strap)/250 yen + tax

 

* When ordering a shoulder belt (lower strap), please let us know the brand or character. (The color of the string may change slightly.)

 

2. 450ml straw hopper with cool function
15-4094-261 (Miki House)

Part name/parts price + tax
・ Straw parts (drinking mouth/straw)/350 yen + tax
・ Packing/250 yen + tax
・ Redge strap/250 yen + tax

 

* Please let us know the character when ordering a lower string. (The color of the string may change slightly.)

You can purchase it at the Miki House shop that handles stainless bottle.
If you are not in the shop, we will order it.
If there is no shop near youPlease contact us from here
(In the case of delivery directly to your home, the delivery fee will be charged separately.)

 

Target item

1. 600ml stainless steel bottle
15-4077-976 (Miki House)

Part name/parts price + tax
・ Redge strap/250 yen + tax
・ Cup (lid)/300 yen + tax
・ Medium plug (with packing)/500 yen + tax
・ Packing (1 piece)/180 yen + tax

 

* When ordering a lower string / cup, please let us know the brand or character.
(The color of the string / cup may change slightly.)

 

2. Direct drink 580ml / cup 570ml Stainless steel bottle
15-4117-386 (Miki House)

Part name/parts price + tax
・ Drink, lid packing set/300 yen + tax
・ Cap unit (direct drink cap)/700 yen + tax
・ Shoulder belt (lower strap)/300 yen + tax
・ Cup/400 yen + tax
・ Completed inside (with packing)/600 yen + tax
・ Medium plug packing set/300 yen + tax
 

* When ordering a lower string / cup, please let us know the brand or character.
(The color of the string / cup may change slightly.)

 

3. 500ml stainless steel bottle
65-4048-263 (Double B)

Part name/parts price + tax
・ Redge strap/200 yen + tax
・ Cup (lid)/300 yen + tax
・ Medium plug/600 yen + tax

 

* When ordering a lower string / cup, please let us know the brand or character.
(The color of the string / cup may change slightly.)

yes. We accept repair.
Please contact us from here.

We guide you on the back cover of the book
With Corporation Customer Service Center
Free dial: 0120-347-035 (9: 00-17: 00, excluding Saturdays, Sundays, and holidays)
http://www.withcorp.co.jp(Please proceed to [Product Support] from here)

About repair / replacement (2 cases)

There are things that can be exchanged depending on the product, and there are things that cannot be done.
We are currently selling the products that are currently sold at a fixed price, but we may not be able to respond depending on the product and the number of products that have been sold.
Please contact us from here.

There are things that can be repaired depending on the product, and some cannot.
Please contact us for the repair of the product.